Privacy Policy

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Last Updated: October 19, 2025

HVAC247PRO ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website katy.hvac247pro.com and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Request a quote or estimate
• Call or email us directly
• Sign up for our newsletter or updates
• Interact with our customer service

Personal information may include:

• Name
• Email address
• Phone number
• Mailing address
• Project details and preferences
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Log Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages
• Cookies: Small data files stored on your device (see Cookie Policy below)
• Analytics Data: Usage patterns, click behavior, geographic location (city/region)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to your inquiries, provide quotes, schedule consultations, and deliver our construction services
• Communication: To contact you about your projects, send service updates, and respond to your questions
• Marketing: To send promotional materials, project showcases, and special offers (you can opt out anytime)
• Website Improvement: To analyze site usage, improve functionality, and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Fraud Prevention: To detect, prevent, and address fraud, security issues, and technical problems

3. Cookies and Tracking Technologies

3.1 What Are Cookies?

Cookies are small text files stored on your device that help us improve your browsing experience. We use both session cookies (temporary) and persistent cookies (remain after you close your browser).

3.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality (e.g., remembering form data)
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Advertising Cookies: Used to deliver relevant ads (Google Ads)
• Preference Cookies: Remember your settings and preferences

3.3 Cookie Management

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific sites
• Clear all cookies when closing the browser

Note: Disabling cookies may affect website functionality.

4. Third-Party Services

We use the following third-party services that may collect information:

4.1 Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects data such as pages viewed, time on site, bounce rate, and demographic information. This data is anonymized and used solely for improving our website.

Opt-out: Google Analytics Opt-out Browser Add-on

4.2 Google Ads

We use Google Ads to display advertisements across Google's network. Google may use cookies to show you relevant ads based on your interests and previous visits to our site.

Opt-out: Google Ads Settings

4.3 Google Maps

Our contact page includes an embedded Google Map to help you find our location. Google's privacy policy applies to this feature.

4.4 Email Service Provider

We use Gmail's SMTP service to send and receive emails. Your contact information is securely stored and transmitted.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted vendors who assist us (e.g., email hosting, web hosting, analytics) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified)
• With Your Consent: When you explicitly authorize us to share your information

6. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited employee access to personal data
• Secure Storage: Password-protected databases and secure servers
• Regular Audits: Security reviews and vulnerability assessments
• Firewalls: Protection against unauthorized access and cyber threats

Important: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Privacy Rights

7.1 GDPR Rights (for EU Residents)

If you are in the European Union, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to our processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

7.2 California Privacy Rights (CCPA)

California residents have the right to:

• Know what personal information is collected
• Know if personal information is sold or disclosed
• Access their personal information
• Request deletion of personal information
• Opt-out of the sale of personal information (we do not sell data)
• Non-discrimination for exercising privacy rights

7.3 How to Exercise Your Rights

To exercise any of these rights, please contact us:

• Email: privacy@hvac247pro.com
• Phone: 346-451-1559
• Mail: 5010 Gallagher Dr, Houston, TX 77045

We will respond to your request within 30 days.

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Contact Form Data: Retained for 2 years or until you request deletion
• Customer Project Data: Retained for 7 years (legal and tax requirements)
• Marketing Data: Retained until you unsubscribe or request deletion
• Analytics Data: Anonymized and retained for 26 months (Google Analytics default)

After the retention period, we securely delete or anonymize your data.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete it promptly.

10. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals websites not to track you. Currently, there is no industry standard for responding to DNT signals.

Our website does not respond to DNT signals, but you can manage cookies through your browser settings or opt-out of Google Analytics and Google Ads using the links provided above.

11. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers are located. If you are accessing our website from outside the United States, please note that data protection laws in the U.S. may differ from those in your country.

By using our website, you consent to the transfer of your information to the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

When we make changes:

• We will update the "Last Updated" date at the top of this page
• Significant changes will be highlighted on our website
• We may notify you via email for material changes

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

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